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Tenant Resources

Manitoba Housing's Service Commitment

At Manitoba Housing, we believe that providing affordable, quality housing is central to the health, social and economic well-being of all of our housing tenants. Our goal is to promote safe, healthy communities that are inclusive and encourage self-reliance and shared housing responsibility.

Manitoba Housing is committed to:

maintaining a safe and healthy living environment
completing building maintenance and repair in a timely manner
providing tenants with respectful service
providing opportunities for tenants to participate in their housing community
responding to tenant concerns through an open, accessible, timely, fair process

As a tenant of Manitoba Housing, you have the right to:

have quiet enjoyment of your housing unit
be treated without discrimination based on political or religious beliefs, age, marital status, ancestry, nationality, ethnic background, disability, gender identity, sexual orientation, family status and source of income
file a complaint with the Manitoba Human Rights Commission if you feel you have been discriminated against
have personal information kept private by Manitoba Housing in accordance with applicable laws
be informed of decisions that affect your housing
communicate your housing concerns to Manitoba Housing staff
not experience any retaliation by Manitoba Housing staff
talk to Manitoba Housing staff about any housing issues and be able to escalate your concern(s) to a supervisor for review if you are not satisfied with the outcome.
be able to escalate your concern(s) to senior management for further review when you are not satisfied with the outcome at the district level.
have due process for eviction procedures under The Residential Tenancies Act
appeal to the Manitoba Residential Tenancies Branch about landlord and tenant matters under The Residential Tenancies Act
file a complaint with the Office of the Ombudsman, if you feel you have been unfairly or unreasonably dealt with about a housing issue, and you have not received satisfaction through the Residential Tenancies process.

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