Complaint Handling Process

After the Consumer Protection Office receives a complaint, an officer contacts the business and asks for a response. The officer then advises the consumer of that response. The process continues until an agreement is reached or until the parties reach an impasse. Dispute resolution can only take place when all parties are willing. The Office cannot impose a settlement or guarantee the results. If an agreement cannot be reached, either party may take the matter to court.

Why Dispute Resolution / Mediation?

Informal
Confidential
Individuals affected are involved in finding a solution
May resolve complaints more quickly than a more formal process

Files at the Consumer Protection Office are confidential by statute. Therefore, the Office cannot report to the public or comment on specific information regarding complaints.