Filing a Complaint with the Consumer Protection Office
Information required when filing a complaint
Be concise and describe:
- The transaction
- Ex. "I signed a contract with a door-to-door seller from ABC Business…"
- "I purchased a new/used vehicle from ABC Dealer…"
- Date of transaction
- What the problem is
- When the problem arose
- What was the business’s response to the problem and who was spoken to
- What you are seeking to resolve the complaint
Provide copies of relevant documents such as:
- Bill of sale/invoice
- Contract(s)/financing agreements, advertisement
- Receipts/proof of payment
- Warranties applicable
- Correspondence or documentation relating to the problem
- Consent forms that can be obtained from the Consumer Protection Office
Also provide:
- Consumer’s name, address and daytime telephone number
For more information contact:
Consumer Protection Office
302-258 Portage Avenue
Winnipeg, Manitoba
R3C 0B6
- Telephone: 204-945-3800 in Winnipeg
- Toll-free in Manitoba: 1-800-782-0067
- Email: consumers@gov.mb.ca
Office Hours:
8:30 a.m. to 4:30 p.m.
Monday through Friday
