Employee and Family Assistance Program
Services
Counselling
Your EFAP counsellor will assist you with any personal and work-related concerns that may be affecting your physical and emotional well-being. Individual, couple, and family counselling is available to help you deal with concerns such as:
- personal and emotional difficulties
- depression
- anxiety
- addictions
- grief/loss
- stress
- suicide
- marital/relationship issues
- communication
- family issues
- parenting
- work-related concerns
- conflict
Trauma Management
Following a critical incident in the workplace, such as an assault, robbery or serious accident, employees will often have physical, behavioural, or cognitive/emotional reaction(s) within 24 hours of the incident.
Symptoms can include deterioration in physical and psychological health leading to reduced performance levels and absenteeism. Some individuals will have critical incident stress symptoms for up to a year after the incident.
Your EFAP takes a proactive approach to trauma management by working with employees or employee groups following a critical incident in the workplace in order to minimize adverse reactions to the event.
Conflict Resolution
Facilitated discussions or formal mediations can help employees, managers, and work teams to resolve conflict in a respectful and productive manner. Our counsellors have extensive experience in mediation and conflict resolution and act as a neutral third party in a voluntary process. We can help with various types of conflict including:
- Employee with employee
- Manager with employee
Your EFAP is available to:
- Facilitate conversations between individuals/groups
- Facilitate a formal mediation process
- Coach managers and employees to facilitate or resolve conflict
