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Consumer Protection –
Consumer Protection Office |
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Although the Motor Vehicle Advertising and Information Disclosure legislation does not come into force until June 1, 2015, this information is intended to help you understand the laws governing motor vehicle advertising and information disclosure before it becomes law.
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The advertising provisions will take effect on June 1, 2015.
However, the information disclosure provisions have been in force since December 31, 2011. On June 1, 2015, the information disclosure provisions will move from The Business Practices Act to The Consumer Protection Act.
After buying a home, buying a car is often the second largest financial investment a family can make. Therefore it’s important to ensure that the information that a consumer is receiving about a motor vehicle is clearly disclosed and truthful.
The legislation will apply to all motor vehicle dealers and their employees. All motor vehicle dealers have a requirement to ensure that their employees are aware of and in full compliance with the proposed legislation.
The legislation is designed to address advertising targeting the sale of motor vehicles to consumers by dealers.
The legislation will not apply to private sales. The Consumer Protection Act applies to transactions between a business and a consumer.
No, the legislation also applies to trucks and motorcycles.
Yes, the legislation applies to advertising published by any means. Businesses are also prohibited from making or providing false information about a vehicle to a consumer.
This legislation is in response to the industry’s request that we address the issue of inaccurate motor vehicle advertisements. These new rules improve the advertising practices used in our marketplace; supporting competition at a higher standard. The legislation requires all businesses to show the total price of a vehicle in their advertisements – one that includes all fees, charges, taxes and levies. Increased disclosure and transparency increases consumer confidence in the businesses they deal with.
The Province also consulted with stakeholders and consumer groups who were supportive of our bringing in legislation to address motor vehicle advertising.
All-in pricing is when the advertised total amount a consumer has to pay for a vehicle includes all charges, fees, levies and taxes, except for PST and GST.
Price is a major factor when deciding which vehicle to purchase. By requiring all dealers to use all-in pricing in their advertisements, consumers will be better informed, can make better financial decisions and suffer fewer incidences of “sticker shock”.
Many current vehicle advertisements exclude documentation fees, administration fees, tire taxes and delivery charges from the advertised price of a vehicle. These fees and associated costs can add up.
Advertised prices are also commonly subject to conditions, such as a minimum down payment or trade-in value. Not including these fees and charges or these conditions mislead consumers by making the advertised price appear less than the true price of the vehicle.
In accordance with the Regulation, a motor dealer must:
Yes, these rules apply to both new and used vehicle advertisements.
Further, there is a specific provision relating to advertisements for late model vehicles. If the vehicle being advertised is used, the advertisement must state this. This will ensure consumers are not misled into thinking a vehicle is new when it is used.
The legislation will be enforced by the Consumer Protection Office, which has a variety of measures to use to achieve compliance, such as mediation, compliance orders, administrative penalties and prosecution.
Consolidating the motor vehicle advertising and information disclosure provisions in one Act makes it easier for businesses to follow and comply with the legislation.
No, the information disclosure requirements will remain unchanged. Motor vehicle dealers must still disclose information such as whether the vehicle is new or used, if a manufacturer’s warranty has been cancelled or if it was damaged by flood or fire. Dealers must also disclose any other facts about the vehicle history or its condition that might affect your decision to buy.
The new rules allow the Consumer Protection Office to publicise compliance orders that have been issued and they also allow for the release of information to the public, when it is in the public interest to do so.
