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Consumer Protection –
Claimant Adviser Office |
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The Claimant Adviser Office (CAO) helps people who are appealing bodily injury claim decisions that have been issued by the Internal Review Office of the Manitoba Public Insurance Corporation (MPIC). The appeals are heard and decided by an independent administrative tribunal, the Automobile Injury Compensation Appeal Commission (the Appeal Commission).
Service is available in English and French. There is no charge for the services provided.
The CAO is completely independent from the Manitoba Public Insurance Corporation and the Automobile Injury Compensation Appeal Commission.
Advisers do not assist with disputes concerning vehicle damage claims or disputes concerning driver’s licenses.
Claimant Adviser Office
#200 – 330 Portage Ave.
Winnipeg, Manitoba R3C 0C4
Hours: 8:30 a.m. to 4:30 p.m. Monday To Friday
If you are not satisfied with the MPIC case manager’s decision you have 60 days to apply in writing for an internal review of the decision. Contact your case manager or visit the MPIC office and request an "Application for Review of an Injury Claim Decision" form.
It is important to complete and submit the form to MPIC within the 60 day time limit. Failure to submit the form within this time limit could result in the review being dismissed.
In preparation for the review, claimants have the right to request and review a copy of their bodily injury claim file pursuant to section 151(1) of the Manitoba Public Insurance Corporation Act. Claimants can obtain medical reports in support of the review, and the invoices can be submitted to MPIC for payment pursuant to section 148 of the Act and section 43 of Regulation 40/94.
The Claimant Adviser Office cannot assist a claimant at the Internal Review stage.
If you disagree with the MPIC Internal Review Office’s written decision, you have 90 days to file a "Notice of Appeal" form with the Appeal Commission. The Claimant Adviser Office can help you do this.
It is important to complete and submit the Notice of Appeal form to the Appeal Commission within the 90 day time limit. Failure to submit the form within this time limit could result the Commission refusing to extend time limits and in the appeal being dismissed.
Intake information required to open a file includes:
Once the required intake information and documentation has been obtained a file will be opened and assigned to a claimant adviser who will assist the client with the appeal. Authorization Forms and Intake Forms are available at the CAO and can be mailed to a client for completion at their request.
The Personal Injury Protection Plan Guide 
provides detailed information related to the PIPP program and benefits available to those injured in a motor vehicle accident.
