Plan in Advance
Launch days can be very busy. Log on to the Parks Reservation Service before the launch dates to create a new account and to review reservation and camping policies. You can also review photos and descriptions of campsites.
If you want the best chance of getting your dream site, make a list of your top campsites in advance, prep your device, and book as soon as the service opens. And if you’re aiming for one of our busiest parks? Have a few back-up sites and locations on your list.
Prepare Your Device
1. Use an up-to-date browser
As software makers release new versions of their browsers, they stop updating the older versions. These older versions gradually lose compatibility with current web technology.
The online reservation system requires an up-to-date web browser to make sure that you can use all of the features. The system works best in the latest versions of these browsers:
- Chrome
- Microsoft Edge
- Firefox
- Safari
2. Clear your cache
We recommend you periodically clear the cache to allow your browser to function more efficiently. The reservation system uses cookies to improve your search experience. Browsers will normally clear cookies that reach a certain age, but clearing them manually may solve problems with websites or your browser.
If you encounter a spinning wheel that persists, this is a good sign you may need to clear your cache.
3. Restart
Has your computer/mobile device been up and running for a few days? Close your browser and re-open the reservations website. This should repair issues that are preventing you from making a reservation.
On Launch Day:
- The entire season will open for reservations for that location or facility type.
- 30 minutes prior to reservations opening, anyone navigating the reservation website, as well as new users joining the website, will be directed to a waiting page.
- At exactly 7 a.m., anyone on that waiting page is randomly assigned a place in a queue (a virtual line-up).
- The order is determined randomly and is not based on how long users have been on the website up to that point.
- Users who arrive after 7 a.m. will be placed at the back of the queue.
- When users reach their turn, they will be alerted via an on-screen message. When users reach their turn, they will be alerted via an on-screen message to proceed to the reservation website.
This process helps manage the number of visitors accessing the website and ensures a smooth and equitable experience for everyone.
Be Patient.
Wait times are dependent upon how many users are logged in and how well the system is handling the traffic. There are thousands of campers just like you all vying for the same campsites for the same arrival dates. Competition can be fierce for favourite campsites and yurts at busy parks. The majority of reservations for the season are made in the first couple of hours on the opening days. We appreciate your patience as we work through everyone’s reservation requests.
Don’t have access to a computer or experiencing connection issues? You can also call our call centre at 1-888-482-2267. You’ll be placed in a similar queue on the phone to speak to a call centre agent. If you get a busy signal, hang up and keep trying.
If your first choice of campsite or accommodation isn’t available, here are a few things to try:
- Select the campsite to open the site description. Select “Site Calendar” to see a monthly calendar overview of when that site is available
- At the campground loop level, select the “Calendar” button near the map to see a calendar overview of when all sites in that campground are available.
- Navigate to other areas of the campground on the map
- Use the breadcrumb links (example: Eastern > West Hawk Lake) to go back and choose another campground within that region
- Look at campgrounds in other parks by changing your park selection