Filing a Complaint with the Consumer Protection Office

Manitoba has consumer protection laws in place to reduce unfair and misleading options for consumers. Sometimes consumers are part of a transaction that doesn’t go as they expected or it feels like a bad deal. These consumers can file a complaint with the Consumer Protection Office to determine if the transaction was acceptable under the law.

Tips for Filing a Complaint

Be concise and describe:

• The transaction
  • For example, "I signed a contract with a door-to-door seller from ABC Business…" or "I purchased a new/used vehicle from ABC Dealer…"
• Date of transaction
• What the problem is
• When the problem arose
• What was the business’s response to the problem and who was spoken to
• What you are seeking to resolve the complaint

Provide copies of relevant documents such as:

• Bill of sale/invoice
• Contract(s)/financing agreements, advertisement
• Receipts/proof of payment
• Warranties applicable
• Correspondence or documentation relating to the problem
• Consent forms that can be obtained from the Consumer Protection Office

Also provide:

• Consumer’s name, address and daytime telephone number

Know your rights and responsibilities as a consumer in Manitoba.

For more information contact:

Consumer Protection Office
302-258 Portage Avenue
Winnipeg, Manitoba
R3C 0B6

• Telephone: 204-945-3800 in Winnipeg
• Toll-free in Manitoba: 1-800-782-0067
• Email: consumers@gov.mb.ca

Office Hours:

8:30 a.m. to 4:30 p.m.
Monday through Friday